1. Information We Collect
When you contact us or make an enquiry, we may collect and process the following personal information:
- Name
- Email address
- Phone number
We collect this information directly from you when you contact us through our website, social media, email, or by phone.
2. Legal Basis for Processing
We process your personal data based on the following lawful grounds:
- Legitimate interest: To respond to your enquiries, maintain communication, and manage our relationship with you.
- Consent: To send you occasional reminders, updates, or communications related to your enquiries or our products and services. You may withdraw your consent at any time.
3. How We Use Your Information
Your personal information may be used for the following purposes:
- To respond to and manage your enquiries or requests.
- To maintain records of customer communication for reference.
- To send you reminders or updates related to your enquiry or our offerings (only if you have given consent).
We do not sell, rent, or share your personal data with third parties for marketing or unrelated purposes.
4. Data Storage and Security
Your information is securely stored in our database. We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include access controls, routine backups, and secure hosting.
5. Data Retention
We will retain your personal information for as long as necessary to:
- Respond to your enquiries and maintain our communication records.
- Provide reminders or updates (if you have consented to receive them).
- Comply with legal or regulatory requirements.
When your data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights Under GDPR
Under GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of any inaccurate or incomplete information.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request that we limit how we use your data.
- Data Portability: Request your data in a structured, commonly used format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw consent at any time for processing based on consent.
To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
- Arnies Cakes
- Email: arniescakes@gmail.com
By submitting your enquiry, you acknowledge that you have read and understood this Privacy Policy.